Refund and Returns Policy

Last updated: 16/11/2024

At ApnaGehna, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review our refund and returns policy below:

1. Return Eligibility

  • You may return products within [7 days] of receiving your order.
  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
  • Certain items are non-returnable, including:
    • Customized or personalized jewelry.
    • Items that have been worn or damaged.

2. Return Process

  • You can initiate a return request by reaching out to our Customer Support team at support@apnagehna.in, and they’ll guide you through the process. Once you have booked the return request, we request you to be available for the reverse pick-up, and we request you to answer calls from the delivery partner. In the absence of your availability or inability to answer the calls, the delivery partner may, at their discretion, cancel the reverse pick-up. In all such cases, the process will have to be re-initiated again, and the overall timeline will increase.

3. Refunds

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 working days, depending on your payment provider.
  • Please note that shipping costs (if paid) are non-refundable.

4. Exchanges

If you received a defective or damaged item, please contact us directly for assistance. We will gladly exchange it for a new item or provide a refund.

5. Contact Us

If you have any questions about our refund and returns policy, please feel free to reach out to us: